Returns, Refunds & Exchanges
Return window
- If something isn't right, you may request a return within 14 days of delivery.
- Items must be unworn, unwashed, and undamaged, with original tags and packaging intact.
How to start a return
To start a return, go to Account → Orders → Request a return, or contact our team at hello@theeclipsehouse.com.
Refunds
Refunds are issued to your original payment method once we receive and inspect the item — typically 3–10 business days to appear, depending on your bank.
Exchanges
Exchanges are issued as store credit that never expires, which you can apply to any future order.
Who pays for return shipping
For faulty, damaged, or incorrect items, we cover return shipping and will repair, replace, or refund. For change-of-mind returns, the customer arranges return shipping.
Exclusions
Items marked final sale or made to order are not eligible for return or exchange, except where faulty.
Your statutory rights
Nothing in this policy limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its regulations. Goods that are defective or not as described may be returned for repair, replacement, or refund in accordance with the law.