Returns, Refunds & Exchanges

To start a return, go to Account → Orders → Request a return, choose the item and a reason, and print the label we email you — or contact our team at hello@theeclipsehouse.com and we'll walk you through it by hand.

Once your return arrives at our Dubai atelier, we inspect it against the condition above and confirm by email — refunds are then issued to your original payment method, typically appearing within 3–10 business days depending on your bank. You'll always be notified before a return is declined, with the reason and the option to have the item sent back to you.

Exchanges are issued as store credit that never expires, which you can apply to any future order.

For faulty, damaged, or incorrect items, we cover return shipping and will repair, replace, or refund. For change-of-mind returns, the customer arranges return shipping.

Items marked final sale or made to order are not eligible for return or exchange, except where faulty.

Nothing in this policy limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its regulations. Goods that are defective or not as described may be returned for repair, replacement, or refund in accordance with the law.